Frequently Asked Questions

What makes Talkpath different than other providers?

We are focused on our customers. Unlike other providers, we work hard to make sure your phones are setup to meet your needs. We don’t want to just provide you with a complicated phone system for you to figure out. We also believe in competitive prices and no contracts. We want to earn your business.

Does Talkpath require contracts?

Talkpath prides itself on providing great service and being easy to work with. We want our customers to stay with us because we provide value, not because of a contract.

How does the cloud based phone system work?

A cloud based phone system moves all of the complicated infrastructure needed to provide telephone and fax functionality into sophisticated data hosting centers. Cloud systems allow enterprise telephone functionality to be delivered through any internet connection while scaling to any size business. Customers no longer have to worry about limitations and headaches associated with maintaining proprietary telephone systems.

BYOD

Bring Your Own Device

We support most any SIP device available on the market today. We also have the ability to provide custom support for legacy Avaya and Cisco phones via our dynamic on-premise TFTP services that provide a cloud based management interface for these legacy devices.

Call Center

Take control of your customer engagement experience

Dedicated Call Center features designed to give you control of your customer engagement through call queues, custom call routing, call agent management, and reporting.  Call center features work in conjunction with our Virtual PBX solution and do not require additional investment.

Features:

  • Advanced Agent Ring Strategies

  • Custom Queue Messaging

  • Max Wait Time Handling

  • Queue Hold Music

  • Queue Exit Key

  • Agent Queue Login & Out

  • Click To Dial

  • Agent Whisper

  • Agent Eavesdrop

  • Agent Barge

  • Real Time Agent Status Reporting

  • Detailed Queue/Agent Reporting

Consulting

Full Service Consulting

We provide a full suite of consulting services:

  • Custom Software Development

  • MAC/Maintenance Support for Avaya CM/SM

  • Support and Custom Development for Avaya EMC, Breeze and AEP applications

  • MAC/Maintenance Support for Cisco CM

  • Support and Custom Development for Cisco CCE, CCX, Finesse and CVP applications

  • Telecom Hardware Auditing

  • Support and Custom Development for Genesys T-Server and PureCloud applications

How can I test my internet connection speeds?

Run our speed test tool here.

Is e911 supported?

Yes, we believe this is important and so does the FCC.

What happens when I lose internet or power?

Losing power or internet at your location will impact your desk phones ability to make or receive calls. The cloud based system will still be processing your company’s calls and our technology will allow you to route those calls to your mobile phone. Furthermore, if your business requires higher fault tolerances, there are many reasonably priced power and internet back up options available today. Talkpath is able to provide you with suggestions.

What happens as my business grows?

This is one of the greatest benefits of a cloud based service. Your phones can scale with your business. Whether you have 10 phones or a thousand.

Are multiple locations supported?

Yes. Being a cloud service enables incredible flexibility. There isn’t a difference if one phone is the same location or a thousand miles away.

How much effort is required to switch?

The Talkpath team will guide you through every step of the process. Key steps include completing the telephone number port authorization for current numbers, choosing which phones models you prefer, providing configuration preferences, and verifying setup. On average this process takes 2-3 weeks to ensure a smooth transition.

Are there installation or setup fees?

Talkpath does not charge setup or installation fees

Do I have to buy or install special equipment?

There are no telephone lines, switches, or special hardware that need to be installed or maintained. The only equipment required is the phone itself.

What is required for the phones to work?

A SIP (session Initiated Protocol) telephone and a reliable internet connection are all that are needed.

IVR/IVA

Interactive Voice Response and Intelligent Virtual Assistant

Talkpath provides simple IVR features for touch tone digit call prompting but we also provide best of breed artificial intelligence enabled virtual assistants. Our IVA functionality integrates with Google’s Dialogflow, Microsoft’s Azure Bot Service, and Amazon’s Lex. We also provide custom fulfillment services to support IVA fulfillment tasks like processing payments, updating records and providing database record lookups. Contact us to schedule a demo today!

Can I keep my current phone numbers?

Yes, there is a porting process from you current carrier that Talkpath will guide you through. On average, the port process takes 2 weeks.

Can I make changes to my phones as needed?

Talkpath can fully manage any changes via our support process.  For customers who want to control their own changes, they can use Talkpath’s web interface.

Do I have to buy new phones?

Talkpath does not require proprietary phones. We support many different SIP phone manufacturers and maintain partnerships with the leading device providers. If you do not see your phone equipment provider listed on our partner page, please contact us and we can determine if your existing phones will work.

Consulting

Full Service Consulting

We provide a full suite of consulting services:

  • Custom Software Development

  • MAC/Maintenance Support for Avaya CM/SM

  • Support and Custom Development for Avaya EMC, Breeze and AEP applications

  • MAC/Maintenance Support for Cisco CM

  • Support and Custom Development for Cisco CCE, CCX, Finesse and CVP applications

  • Telecom Hardware Auditing

  • Support and Custom Development for Genesys T-Server and PureCloud applications

IVR/IVA

Interactive Voice Response and Intelligent Virtual Assistant

Talkpath provides simple IVR features for touch tone digit call prompting but we also provide best of breed artificial intelligence enabled virtual assistants. Our IVA functionality integrates with Google’s Dialogflow, Microsoft’s Azure Bot Service, and Amazon’s Lex. We also provide custom fulfillment services to support IVA fulfillment tasks like processing payments, updating records and providing database record lookups. Contact us to schedule a demo today!

BYOD

Bring Your Own Device

We support most any SIP device available on the market today. We also have the ability to provide custom support for legacy Avaya and Cisco phones via our dynamic on-premise TFTP services that provide a cloud based management interface for these legacy devices.

Unified Communications Platform

Feature rich enterprise unified communications

Whether you are new to internet phone systems or looking for a provider to achieve your business goals, Talkpath has all of the features you need to support your unique business, all at a competitive price.

Calling Features:

  • Call Hold

  • Call History

  • Do Not Disturb

  • Voicemail

  • Voicemail to Email

  • 3-way Calling

  • Call Transfer – Attended

  • Call Transfer – Blind

  • Call Forward

  • Follow Me

  • Caller ID

  • Call Waiting

  • Message Waiting Indicator

  • Missed Call Indicator

  • Multiple Calls Per Line

  • Shared Line Appearances

SIP Trunking

Elastic SIP Trunking

Want to keep your current telecom equipment, reduce your current per line costs, all while positioning your company to easily grow beyond your current PBX limitations?  Converting your traditional ISDN/PRI phone lines to SIP trunking to provide cost savings and add flexibility.

Features:

  • TLS Signaling Encryption

  • SRTP Encryption

  • Elastic Ports

  • Tier 1 Carrier Connectivity

  • Number Portability

  • Local/Toll-Free/Short-Code Numbers

  • Tie Trunking/Peering Connectivity

SMS/MMS Messaging

Texting continues to grow in popularity and customers want to engage with your company via texting

Our unified communication platform is SMS/MMS enabled.  Talkpath can provide local, toll free and short code SMS/MMS enabled numbers. We also have the ability to create custom solutions based on your business needs.

vFax

Old technology made reliable.

Talkpath’s proprietary faxing solution incorporates the latest protocol technology to ensure fax reliability all the way down to your office.

Call Center

Take control of your customer engagement experience

Dedicated Call Center features designed to give you control of your customer engagement through call queues, custom call routing, call agent management, and reporting.  Call center features work in conjunction with our Virtual PBX solution and do not require additional investment.

Features:

  • Advanced Agent Ring Strategies

  • Custom Queue Messaging

  • Max Wait Time Handling

  • Queue Hold Music

  • Queue Exit Key

  • Agent Queue Login & Out

  • Click To Dial

  • Agent Whisper

  • Agent Eavesdrop

  • Agent Barge

  • Real Time Agent Status Reporting

  • Detailed Queue/Agent Reporting

SIP Trunking

Elastic SIP Trunking

Want to keep your current telecom equipment, reduce your current per line costs, all while positioning your company to easily grow beyond your current PBX limitations?  Converting your traditional ISDN/PRI phone lines to SIP trunking to provide cost savings and add flexibility.

Features:

  • TLS Signaling Encryption

  • SRTP Encryption

  • Elastic Ports

  • Tier 1 Carrier Connectivity

  • Number Portability

  • Local/Toll-Free/Short-Code Numbers

  • Tie Trunking/Peering Connectivity

SMS/MMS Messaging

Texting continues to grow in popularity and customers want to engage with your company via texting

Our unified communication platform is SMS/MMS enabled.  Talkpath can provide local, toll free and short code SMS/MMS enabled numbers. We also have the ability to create custom solutions based on your business needs.

Unified Communications Platform

Feature rich enterprise unified communications

Whether you are new to internet phone systems or looking for a provider to achieve your business goals, Talkpath has all of the features you need to support your unique business, all at a competitive price.

Calling Features:

  • Call Hold

  • Call History

  • Do Not Disturb

  • Voicemail

  • Voicemail to Email

  • 3-way Calling

  • Call Transfer – Attended

  • Call Transfer – Blind

  • Call Forward

  • Follow Me

  • Caller ID

  • Call Waiting

  • Message Waiting Indicator

  • Missed Call Indicator

  • Multiple Calls Per Line

  • Shared Line Appearances

vFax

Old technology made reliable.

Talkpath’s proprietary faxing solution incorporates the latest protocol technology to ensure fax reliability all the way down to your office.